FAQ

Dear Tin Pan Friends,

We are writing to give you an update on the precautionary measures we are taking in light of the global spread of COVID-19 in order to ensure the safety of our audience, staff, and performing artists. We are closely following information released by the Centers For Disease Control (CDC) and local health and government authorities.

  • The CDC recommends frequently washing hands with soap and water for at least 20 seconds, or using 60% alcohol sanitizer. Since there is currently a shortage of hand sanitizer, we are stocking up on additional hand soap. Please let a staff member know if any restroom runs out of soap so that we can restock it.
  • We will be increasing the sanitation of kitchen/serving area/floors/restrooms/door handles/etc throughout the day, as well as our menu holders.
  • Proper hygiene will be emphasized with our staff and staff who may be sick or live with anyone who may be sick will be encouraged to stay home.

As of now, the following musicians have postponed or canceled their performances.  The Tin Pan does not currently have an estimate if future shows will follow suit. If a show is cancelled, we will inform ticket purchasers and offer refunds as needed. We are closely watching this health situation, and as the condition changes, we will let patrons and staff know.

3/14 Aztec Two-Step 2.0 – postponed to 10/4
3/15 Triads of Soul – postponed to 6/28
3/17 Diana Rein – CANCELED
3/18 Southside Johnny – CANCELED
3/19 Dee Lucas – postponed to 6/11
3/20 Walter Trout – CANCELED
3/21 Juxtaposition – CANCELED
3/22 The Kingston Trio – 2 PM/7 PM Shows postponed to 11/1
3/25 Al Di Meola – postponed to 9/16
3/26 Willie Bradley – CANCELED
3/27 Sammy Miller & The Congregation – CANCELED
3/28 All-Star Purple Party feat. Edward Henderson – postponed to 7/5
3/29 Daniel Weatherspoon – CANCELED
4/1 Ronnie Baker Brooks – waiting for reschedule date
4/3 Mike Phillips – postponed to 7/31
4/4 Bobby Blackhat Band – CANCELED
4/5 Donna the Buffalo – waiting for reschedule date
4/7 Marc Broussard – postponed to 7/16
4/8 The Black Feathers – CANCELED
4/9 In The Light of Led Zeppelin – postponed to 10/18
4/10 Lin Rountree – postponed to 10/10
4/11 Doors Wide Open – CANCELED
4/12 Luther Re-Lives – postponed to 11/28
4/14 Mykal Kilgore – CANCELED
4/15 Selwyn Birchwood – CANCELED
4/16 Jake Shimabukuro – waiting for reschedule date
4/17 Experience Janis – postponed to 8/14
4/18 Steve Cole/Jackiem Joyner – postponed to 10/23
4/19 David Wilcox – waiting for reschedule date
4/21 The Rippingtons – waiting for reschedule date
4/22 Big Bad Voodoo Daddy – waiting for reschedule date
4/23 Christine Lenee – CANCELED
4/24 Martin Sexton – postponed to 11/13
4/25 John McCutcheon – postponed to 7/12
4/26 Karla Bonoff – postponed to 10/15
5/5 David Archuleta – postponed to 8/18
5/7 Paul Thorn – postponed to 9/20

If a show is canceled, refunds will be automatically be given to the point of purchase.

If a show has been postponed, your tickets will automatically transfer to the new date. Please notify us within 30 days if you are unable to attend the new date and we will refund your tickets.

We will continue to keep our patrons updated as soon as we have more information.
We are working on rescheduling as many of these shows as we can.

Thank you as always for your continued support of The Tin Pan. We hope you stay safe and healthy and look forward to seeing you again soon!

 

The Tin Pan is a Music, Events, and Concert Venue located in the West End of Richmond, VA near Regency Square Mall. The venue features live music–both national touring and local acts–on a nightly basis.

Frequently Asked Questions

About Ticketed Events

Click above for a larger version of our seating chart.

How do I buy tickets to a show?

You can buy tickets online through our website. You can also visit us during our opening hours or give us a call to have us process your tickets through our box office. There are lower fees associated with using our box office or calling us versus buying tickets online. Our normal box office hours are Mon-Fri 12p-5p. 804-447-8189

How do I make a dinner reservation?

You will be asked to choose a dinner reservation time when you purchase your tickets. Tickets and dinner reservations are one and the same; we do not generally offer advance tickets without a dinner reservation, and it is not possible to make a dinner reservation without also purchasing a ticket.

Do I have to make a dinner reservation?

As a general rule, yes. We are a “supper club,” which means that our entrance tickets are sold along with a dinner reservation. A food or beverage minimum of $13 applies to all tickets/reservations. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a house charge to in the amount of the difference.

Do I have to print out my tickets?

No, we can check you in using just an ID.

How does seating work?

When you purchase a ticket online or at our box office, you are guaranteed a seat at one of our tables. When you purchase tickets, you can request a dinner reservation at a certain time with your show.

Priority is given to customers who purchase early and choose to dine with us. Seats are assigned in the order in which you purchase them. The sooner you buy tickets, the closer we seat you to the stage. Dinner reservations are subject to a $13 minimum food and beverage purchase. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a house charge to in the amount of the difference.

If I show up late, will I not get a seat?

There is never any risk of not having a seat because we never oversell the venue. For sold out shows, we may seat smaller parties together, as most of our tables are designed for a party of four.

How can I sit with my friends?

If you buy more than one ticket in a single transaction, we automatically seat your entire party together. If multiple groups are buying tickets separately and want to be seated together, please first purchase your tickets, then email us at tickets@tinpanrva.com with the order numbers of all parties who wish to sit together.

If I reserve an early seating, will I have to give up my seat later in the evening?

Absolutely not! Once you sit down at your table, that seat is yours for the rest of the evening.

Does food service continue during the show?

Generally speaking, yes, we do continue to serve food through a ticketed show. However, the service may be delayed depending on when natural breaks occur during an act’s set. We deeply respect our musicians and do our best not to disrupt their performances.

Can I request a specific table?

Since we don’t make a final seating chart until the day of a show, we cannot reserve a table for sure for you. However, you are always welcome to make special requests. If a seating request is due to a medical condition or disability please let us know. We are fully ADA compliant.

Basics

How do I get to The Tin Pan?

We’re located at 8982 Quioccasin Road, Henrico VA 23229 — in the West end of Richmond, VA. Look for signs labeled “Quioccasin Station” shopping center.

Do you offer a full menu?

Yes! We offer a seasonal menu and fabulous rotating specials.

Can I bring my own bottle of wine?

Yes, The Tin Pan reserves the right to charge a $20 corkage fee for serving bottles of wine purchased from off premises.

Do you have parking?

We have our own parking lot with ample parking. There’s also additional parking on the side of the building and around back. Seriously, parking shouldn’t be an issue.

Do you have an age restriction?

We are a family-friendly, smoke-free restaurant and music venue. All ages are welcome. With that in mind, please understand that we might ask to see your ID—take it as a compliment!

Can I bring the kids/a nursing infant?

We are 100% family-friendly, but we do ask that all our guests respect both the performers and their fellow guests. If you have to quiet a child or take an emergency phone call, we have a private room that you can duck into.

Do you have a dress code?

We’re casual, so you should feel free to dress casual too 🙂

Do you offer gift cards?

Yes, we offer gift cards valid toward food, drink, or ticket purchases. Please call or visit our box office during normal box office hours to purchase a gift card. Already have a gift card? Check your gift card balance.

Are you accessible?

Yes, we are ADA-compliant and can accommodate wheelchairs and service animals. Accessible restrooms are available. Please let us know in advance if you require special considerations, seating, etc. via tickets@tinpanrva.com

I’m coming from out of town. What hotels do you recommend?

The Tin Pan does not have any hotels within walking distance. We are located in the West End near Regency Square Mall and in the neighborhood of the University of Richmond, so finding the most convenient place to stay is best suggested by the direction you are coming from.

Read more about hotels we work with.

About Our Venue

What kind of music do you feature?

There are so many different types of great music out there, we try to highlight them all. We feature “any music you’d feel comfortable having dinner with.” That might mean folk, bluegrass, jazz, or even a string quartet. We like to bring in a mix of up-and-coming singer-songwriters alongside touring regional and national stars. see our full calendar

Is there a ‘no-talking’ policy?

We’re not that stuffy! However, we definitely want to respect our musicians. The level of conversation really depends on the act and the evening. Some acts go better with a side of conversation, others shine alone. Be sure to take a look at our calendar to get a feel for what each evening will feature.

Do you allow dancing?

Generally speaking, we are not a dancing venue; there are no “standing room” tickets allowed at The Tin Pan and no space for dancing on busy nights. From time to time, we do make a small dance floor to accommadate specific bands, and dancing is allowed for private events. Please contact us to inquire whether dancing will be permitted during a specific event.

Can you seat large groups/parties?

Absolutely. We can easily move tables around to seat up to 8 people at a table. Larger parties can be seated at multiple tables in the same area. Just to be safe, though, please give us a call at 804-447-8189 ahead of time.

Other Questions

Do you do catering and events?

Yes, we do! Our performance stage and our professional audio/visual system is great for corporate presentations and special events. Read more about private events.

Are you hiring?

We’re always excited to work with enthusiastic staff. Please call us or drop by to inquire about currently open positions.