FAQ

Dear Tin Pan Family,

We have decided to postpone opening The Tin Pan. We had originally targeted August 21st, but at this time, we simply don’t feel like reopening is the safe and responsible thing to do. We are anxious to see our friends and patrons again and host a performance on our stage, but it looks like we will all have to wait just a little bit longer. No performance is worth the people we love getting sick.

We cannot thank you all enough for your support and we know that you will be back again. We can’t wait to reopen, but we have to wait until we feel confident that we can do so in a completely safe manner. Until then, we will continue to be in touch via email and social media.

Below is a list of shows that all ticket buyers will be receiving a refund for at this time because they have been cancelled. Our hope is to reschedule all shows at a later date.

8/21 David Esleck
8/22 J. White
8/23 Eric Gales
8/28 MidLife Crisis Band
8/29 Brian LeNair
8/30 Triads of Soul (feat. Rodney “The Soul Singer” Stith & Bryan Fox)
9/4 Bullet the Blue Sky – U2 Tribute Band
9/5 Tribute to Erykah Badu & Jill Scott (Sung by Angelica Baylor)
9/6 Summer Jazz Explosion feat. Earl Carter, Marvin Taylor, Ken Friend
9/11 Marcus Click
9/12 Ladies of Soul
9/13 The Seldom Scene
9/16 Al Di Meola
9/19 Soul Providers
9/25 Tony Terry
9/26 Speidel, Goodrich, Goggin & Lille

Refund Policy

Due to the nature of live music and our relationships and contracts with artists, The Tin Pan, like most other music venues, has a standing policy of no refunds and tickets may not be exchanged for other shows. We have always permitted transferring tickets to another party, and this will continue to be allowed.

In light of the ongoing COVID-19 pandemic, the following policies are in place:
– For any show that is cancelled, you will be automatically refunded the full purchase price.
– For any show that is rescheduled, your tickets will be transferred to the new date and you will be notified and given 30 days to request a refund.

Per the governor’s phase 3 guidelines, no customer with a fever, symptoms of COVID-19, or known exposure to a COVID-19 case within the previous 14 days is allowed into any restaurant. Unfortunately, The Tin Pan does not have the means to reimburse ticketholders in these cases. However, we encourage you to transfer your tickets to a friend, or in the case of sold out shows, you may contact us so we can try to release your tickets to our waitlist.

Thanks so much for understanding. We are all in this together, and we can’t wait to see you again!

 

The Tin Pan is a Music, Events, and Concert Venue located in the West End of Richmond, VA near Regency Square Mall. The venue features live music–both national touring and local acts–on a nightly basis.

Frequently Asked Questions

About Ticketed Events

Click above for a larger version of our seating chart.

How do I buy tickets to a show?

You can buy tickets online through our website. You may also give us a call to have us process your tickets through our box office. Due to COVID-19, our physical Box Office is currently closed. You may still call 804-447-8189 and leave a message and someone will return your call within a few days. There are lower fees associated with calling us versus buying tickets online. Feel free to email us at tickets@tinpanrva.com with your number and the best time to reach you as well.

How do I make a dinner reservation?

You will be asked to choose a dinner reservation time when you purchase your tickets. Tickets and dinner reservations are one and the same; we do not generally offer advance tickets without a dinner reservation, and it is not possible to make a dinner reservation without also purchasing a ticket.

Do I have to make a dinner reservation?

As a general rule, yes. We are a “supper club,” which means that our entrance tickets are sold along with a dinner reservation. A food or beverage minimum of $13 applies to all tickets/reservations. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a service fee in the amount of the difference.

Do I have to print out my tickets?

The Tin Pan is a paperless ticketing venue. Bring a valid ID with you and we will be able to check you in promptly.

How does seating work?

When you purchase a ticket online or at our box office, you are guaranteed a seat at one of our tables. When you purchase tickets, you can request a dinner reservation at a certain time with your show.

Priority is given to customers who purchase early and choose to dine with us. Seats are assigned in the order in which you purchase them. The sooner you buy tickets, the closer we seat you to the stage. Dinner reservations are subject to a $13 minimum food and beverage purchase. If you choose not to order $13 worth of food and/or beverage, we reserve the right to charge a house charge to in the amount of the difference.

If I show up late, will I not get a seat?

There is never any risk of not having a seat because we never oversell the venue. For sold out shows, we may seat smaller parties together, as most of our tables are designed for a party of four. COVID-19 update: Our venue capacity has been decreased by 60% to allow for social distancing and parties will only be seated together by request. otherwise, all individual parties will be separated by at least government required minimum distances.

How can I sit with my friends?

If you buy more than one ticket in a single transaction, we automatically seat your entire party together. If multiple groups are buying tickets separately and want to be seated together, please first purchase your tickets, then email us at tickets@tinpanrva.com with the order numbers of all parties who wish to sit together.

If I reserve an early seating, will I have to give up my seat later in the evening?

Absolutely not! Once you sit down at your table, that seat is yours for the rest of the evening.

Does food service continue during the show?

Yes! We continue to serve food and beverages throughout a ticketed performance. However, we deeply respect our musicians and do our best not to disrupt their performances.

Can I request a specific table?

Since we make our final seating chart the day of a show, we cannot guarantee any specific table. However, you are always welcome to make special requests. We will do the best we can to accommodate your request while maintaining our priority seating protocols. If a seating request is due to a medical condition or disability, please let us know. We are fully ADA compliant.

Basics

How do I get to The Tin Pan?

We’re located at 8982 Quioccasin Road, Henrico VA 23229 — in the West end of Richmond, VA. Look for signs labeled “Quioccasin Station” shopping center.

Do you offer a full menu?

Yes! We offer a seasonal menu and fabulous rotating specials.

Can I bring my own bottle of wine?

Yes, The Tin Pan reserves the right to charge a $20 corkage fee for serving bottles of wine purchased from off premises.

Do you have parking?

We have our own parking lot with ample parking. There’s also additional parking on the side of the building and around back. Seriously, parking shouldn’t be an issue.

Do you have an age restriction?

We are a family-friendly, smoke-free restaurant and music venue. All ages are welcome. With that in mind, please understand that we might ask to see your ID—take it as a compliment!

Can I bring the kids/a nursing infant?

We are 100% family-friendly, but we do ask that all our guests respect both the performers and their fellow guests. If you have to quiet a child or take an emergency phone call, we have a private room that you can duck into.

Do you have a dress code?

We’re casual, so you should feel free to dress casual too 🙂

Do you offer gift cards?

Yes, we offer gift cards valid toward food, drink, or ticket purchases. Please call or visit our box office during normal box office hours to purchase a gift card. Already have a gift card? Check your gift card balance.

Are you accessible?

Yes, we are ADA-compliant and can accommodate wheelchairs and service animals. Accessible restrooms are available. Please let us know in advance if you require special considerations, seating, etc. via tickets@tinpanrva.com

I’m coming from out of town. What hotels do you recommend?

The Tin Pan does not have any hotels within walking distance. We are located in the West End near Regency Square Mall and in the neighborhood of the University of Richmond, so finding the most convenient place to stay is best suggested by the direction you are coming from.

Read more about hotels we work with.

About Our Venue

What kind of music do you feature?

There are so many different types of great music out there, we try to highlight them all. We feature “any music you’d feel comfortable having dinner with.” That might mean folk, bluegrass, jazz, or even a string quartet. We like to bring in a mix of up-and-coming singer-songwriters alongside touring regional and national stars. see our full calendar

Is there a ‘no-talking’ policy?

We’re not that stuffy! However, we definitely want to respect our musicians. The level of conversation really depends on the act and the evening. Some acts go better with a side of conversation, others shine alone. Be sure to take a look at our calendar to get a feel for what each evening will feature.

Do you allow dancing?

Generally speaking, we are not a dancing venue; there are no “standing room” tickets allowed at The Tin Pan and no space for dancing on busy nights. From time to time, we do make a small dance floor to accommadate specific bands, and dancing is allowed for private events. Please contact us to inquire whether dancing will be permitted during a specific event. COVID-19 Update: we do not anticipate having a dance floor for any performances during the COVID-19 pandemic.

Can you seat large groups/parties?

Absolutely. We can easily move tables around to seat up to 8 people at a table. Larger parties can be seated at multiple tables in the same area. Just to be safe, though, please give us a call at 804-447-8189 ahead of time.

Other Questions

Do you do catering and events?

Yes, we do! Our performance stage and our professional audio/visual system is great for corporate presentations and special events. Read more about private events.

Are you hiring?

We’re always excited to work with enthusiastic staff. Please call us or drop by to inquire about currently open positions.